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New booking system at Hampshire’s HWRCs from 15 June

A new booking system for Hampshire’s Household Waste Recycling Centres (HWRCs) will take effect from Monday 15 June, with residents able to book at 30-minute slot when the booking system goes live on Thursday 11 June 2020.

Councillor Rob Humby, Deputy Leader and Executive Member for Economy, Transport and Environment at Hampshire County Council said: “From next week, a new booking system will be up and running, and we’ll also be operating normal summer hours. The system offers more than 30,000 bookings each week, and sites will be open 9am – 6pm every day. Therefore, I’m confident that from Monday onwards, with access only allowed by booking for a specific time, we’ll see an end to the lengthy and disruptive traffic queues outside HWRCs.

“We’ve had to set up this system in response to the severe traffic queues we’ve seen at some of the HWRCs since they reopened in May with new social distancing measures in place. The queues at some sites were causing significant problems for nearby businesses or to the safety of others on the roads.”

From 15 June, all HWRCs will revert to their normal summer opening hours of 9am until 6pm, seven days a week. Anyone wishing to visit a site will need to book a slot in advance. People will be able to book a 30-minute slot up to 48 hours in advance.

Bookings can be made online at:

Telephone bookings, for those without access to the online system, can be made by calling 023 8017 9949. Anyone wishing to book a slot will need to provide their name, car registration and, for online bookings, an email address. Bookings will be limited to one slot per household per week.

HWRC’s are likely to be busy when people arrive. Everyone visiting a site from next Monday onwards must ensure they have a confirmed booking before they travel to an HWRC, and is reminded:

  • There is no need to bring confirmation of the booking to the site, the site will have information on confirmed bookings.

  • Site staff will check registration plates upon arrival – people will need to arrive in the vehicle specified in the booking.

  • Anyone turning up without a confirmed booking will not be allowed entry to the site.

  • As per government guidelines, residents in the specified vulnerable category (those who are clinically extremely vulnerable, people over 70 and pregnant women) are strongly advised not to visit a site.

  • New parking arrangements are in place with site staff guiding vehicles into spaces.

  • As far as possible, only one person per household should visit the HWRC.

  • Due to social distancing measures, site staff will be unable to provide any assistance with unloading material or carrying material. Residents are asked to bring only the amount of waste they can comfortably carry and empty into containers.

  • Trailers are not permitted.

  • Everyone must keep at least a two-metre distance from others at all times.

  • Most waste materials will be accepted, except for chargeable waste – soil, rubble, asbestos and plasterboard.

  • Reuse sales areas will remain closed. Where possible, please continue to store items of furniture which could be reused, donate to local furniture charities, or use online platforms (e.g. Freegle / Facebay / Gumtree). Please see the Smart Living website for more information on furniture reuse.

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