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Netley Court Celebrates ‘Outstanding’ CQC Rating

Netley Court, a luxury care home in Netley Abbey, Southampton, has been awarded an overall rating of ‘outstanding’ following an inspection by England’s health and social care regulator, the Care Quality Commission (CQC). This highest rating level is only given to 3.5% of care homes in the country. In addition to the overall rating, ‘outstanding’ ratings were given for being ‘caring’ and ‘well led’.

The CQC report highlights that Netley Court, which is part of the Cinnamon Care Collection, provides residents ‘with outstanding care and support and enabled them to live fulfilling lives. Residents were constantly at the heart of the service’. Feedback from residents and their families to the inspectors was that staff were ‘exceptionally caring’ and knew the residents well. One staff member summarised the care home’s ethos by telling the inspectors, ‘we all treat the residents as if they are our family’.

The inspectors were impressed by the levels of staff training, the extensive activities programme, the high quality, nutritious food prepared by the award-winning chefs and the beautiful, clean and well maintained premises. They also praised Netley Court’s strong links with local healthcare professionals and the significant role it plays in the local community.

They singled out the Senior General Manager, Mark Shockledge and his management team for being ‘passionate about providing quality care’ and also highlighted ‘the effective governance system which was firmly embedded into practice’.

Carole Hunt, Director, Cinnamon Care Collection commented, “Being rated ‘outstanding’ by the CQC is a major achievement – it is a rating only given to 3.5% of care homes across the UK. Congratulations to Mark and his team who continually demonstrate their commitment to providing the highest level of care to our residents, ensuring their safety and individual needs are met at all times.”

Mark Shockledge, Senior General Manager, Netley Court adds “We are thrilled to have been recognised as ‘Outstanding’ by the CQC. In terms of the CQC report, I was particularly pleased that the inspectors recognised our focus on meeting the individual needs of residents as this is core to our offering at Netley Court. The feedback from residents and their families was extremely positive – including the ‘happy atmosphere’ and ‘staff going above and beyond’, which is what I see every day. It is fantastic to get such strong external endorsement for the achievements of the whole team.”

Rebecca Bauers, Head of Inspection for Adult Social Care, added, “What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.”

Based on Victoria Road in Netley, with commanding views over Southampton Water, Netley Court provides residential care, respite care and specialist dementia care. As a result of COVID-19, Netley Court currently has rigorous processes in place regarding new admissions. For further information, please call Kathryn Duffell, Home Admissions Adviser on 023 8045 0320 or visit

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